1. Introduction
Efficiency Concepts Limited respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, contact us, submit an enquiry, request a consultation or engage with our services.
Efficiency Concepts Limited provides manufacturing consulting services including cost management, operational efficiency improvement, liquid bottling solutions, global technical sourcing, plastic recycling solutions, energy audits and implementation, renewable energy adoption, and manufacturing project management. These services are based on the company’s focus on helping manufacturers manage costs, improve profitability and scale up.
This Privacy Policy is guided by Kenya’s Data Protection Act, 2019, which regulates the processing of personal data and provides rights and obligations for data subjects, controllers and processors.
2. Who We Are
Efficiency Concepts Limited is a manufacturing consulting company based in Nairobi, Kenya.
Office Location:
Repen Complex, Suite B413
Along Mombasa Road
Nairobi, Kenya
Phone: +254 726 372 015
These contact details are provided in the company profile.
For purposes of this Privacy Policy, “we,” “us,” and “our” refer to Efficiency Concepts Limited.
3. Personal Information We May Collect
We may collect personal information when you use our website, fill out a contact form, request a consultation, call us, email us or engage with our services.
This information may include:
- Full name
- Company name
- Job title or role
- Phone number
- Email address
- Physical address or business location
- Industry or sector
- Details about your factory, project or business challenge
- Information shared during consultations, site visits or project discussions
- Website usage information such as IP address, browser type, device information and pages visited
We only collect information that is relevant to responding to enquiries, providing services, improving our website or managing client engagements.
4. How We Collect Personal Information
We may collect personal information through:
- Website contact forms
- Consultation request forms
- Phone calls
- Email communication
- In-person meetings
- Site visits
- Proposals and contracts
- Project documents and reports
- Website analytics tools
- Cookies and similar technologies
Where possible, we collect information directly from you or from an authorized representative of your organization.
5. How We Use Personal Information
We may use personal information for the following purposes:
- To respond to enquiries
- To schedule consultations
- To understand your manufacturing challenge or project need
- To prepare proposals, quotations or service agreements
- To deliver agreed consultancy services
- To communicate project updates
- To manage billing, invoices and payments
- To coordinate site visits, audits and project meetings
- To improve our website, communication and service delivery
- To comply with legal, regulatory or contractual obligations
- To maintain business records
We do not use personal information for purposes that are unrelated to our business relationship with you unless we have a lawful basis to do so.
6. Legal Basis for Processing Personal Data
We process personal data only where we have a valid reason to do so.
This may include:
- Your consent
- The need to respond to your enquiry
- The need to prepare or perform a contract
- Compliance with legal obligations
- Legitimate business interests, such as improving our services and managing client relationships
The Office of the Data Protection Commissioner explains that personal data processing in Kenya should be guided by the principles in the Data Protection Act, including protection of privacy and data subject rights.
7. How We Share Personal Information
We do not sell your personal information.
We may share personal information only where necessary and appropriate, including with:
- Employees, consultants or representatives involved in service delivery
- Technical service providers supporting our website, hosting, email or systems
- Professional advisors such as accountants, auditors or legal advisors
- Third-party suppliers or project partners, where required for sourcing, project delivery or implementation
- Government, regulatory or law enforcement bodies where required by law
Where we share information with third parties, we aim to limit the information shared to what is necessary for the relevant purpose.
8. Third-Party Suppliers and Project Partners
Some of our services may involve support with sourcing equipment, materials, technical products, contractors, installers, consultants or other third-party suppliers.
Where your information needs to be shared with such parties for project planning, sourcing, implementation or coordination, we will do so only to the extent necessary for the agreed purpose.
We are not responsible for the privacy practices of third-party websites, suppliers or platforms that operate independently from Efficiency Concepts Limited.
9. Website Analytics and Cookies
Our website may use cookies or similar technologies to improve user experience, analyze traffic and understand how visitors use the website.
Cookies may help us understand:
- Which pages are visited
- How long visitors stay on the website
- What devices or browsers are used
- How users interact with forms or content
You may control or disable cookies through your browser settings. However, disabling cookies may affect how some parts of the website function.
10. Data Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration or destruction.
These measures may include controlled access to information, secure storage, password protection, limited internal access and responsible handling of client data.
However, no website, email system or digital storage method is completely secure. We therefore cannot guarantee absolute security, but we are committed to handling personal information responsibly.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
- Responding to enquiries
- Managing client relationships
- Delivering services
- Maintaining project records
- Complying with legal, tax, accounting or contractual obligations
- Resolving disputes
When personal information is no longer required, we may delete, anonymize or securely archive it.
12. Your Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal data is used
- Access personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of personal data where appropriate
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request restriction of processing in certain circumstances
Kenya’s Data Protection Act provides data subjects with rights and remedies relating to the processing of personal data, including the right to withdraw consent in certain circumstances.
To exercise your rights, contact us using the details provided in this Privacy Policy.
13. Accuracy of Information
We rely on you to provide accurate and up-to-date personal information.
If your contact details, company information or other submitted information changes, please notify us so that we can update our records where necessary.
14. International Data Transfers
In some cases, we may use service providers, systems or platforms that store or process information outside Kenya.
Where this happens, we will take reasonable steps to ensure that personal information is handled securely and in line with applicable data protection requirements.
15. Links to Other Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, security, content or accuracy of external websites. We encourage you to read the privacy policies of any third-party websites you visit.
16. Children’s Privacy
Our website and services are intended for businesses, manufacturers, investors and professional users.
We do not knowingly collect personal information from children. If we become aware that personal information from a child has been submitted without appropriate consent, we will take reasonable steps to delete it.
17. Changes to This Privacy Policy
Efficiency Concepts Limited may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data handling practices.
The updated version will be posted on this page with a revised effective date.
Continued use of our website after updates are posted means you accept the revised Privacy Policy.
18. Contact Us
For questions about this Privacy Policy or how we handle personal information, contact us through:
Efficiency Concepts Limited
Repen Complex, Suite B413
Along Mombasa Road
Nairobi, Kenya
Phone: +254 726 372 015
Effective Date: July 2026